(Senior) IT Operations Engineer (f/m/x)
Permanent Employment, Full-time
Main location: Germany Office Dortmund
Remote work also possible from:
Germany Office Munich
Your mission
IONITY is a joint venture by leading automotive manufacturers committed to building a high-power charging network for electric vehicles (EVs) across Europe. We're a dynamic team working to revolutionize transportation and combat climate change.
We're seeking a skilled Senior IT Operations Engineer (f/m/x) to ensure the smooth operation and maintenance of our IT systems for managing EV charging stations.
Your Responsibilities
- Ensure the operation and maintenance of the IONITY IT charging station management front-end and back-end systems.
- Maintain system availability in accordance with agreed SLAs.
- Analyze, process, and manage 2nd level incidents.
- Moderate and communicate with stakeholders during critical incidents.
- Manage 2nd level problems with a focus on permanent resolution.
- Oversee third-party providers.
- Implement and manage IT changes.
- Collaborate with IT architects, software developers, and system engineers to continuously improve the application and system landscape.
- Monitor and enhance the system landscape and monitoring technologies.
- Support the onboarding of B2B customers to IONITY's IT backend systems.
- Conduct deep analysis of system issues and performance.
- Participate in the rolling "Manager on Duty / On Call" concept.
Your profile
- Experience in the e-mobility environment is advantageous.
- Proficient in written and spoken English.
- Experience with IT service management systems (e.g., Jira).
- Familiarity with cloud systems (e.g., AWS).
- In-depth knowledge of incident and problem management according to the ITIL framework.
- Strong database experience, including writing and executing complex queries.
- Experience in automating recurring tasks.
- Excellent communication skills with a solution-oriented approach.
- Demonstrates responsibility and ownership.
- Enjoys teamwork and values the success of the team.
- Demonstrates a strong sense of responsibility and ownership in all tasks.
- Thrives in a collaborative team environment and takes pleasure in contributing to the team’s success.
- Values the sharing of knowledge and insights as a key opportunity for collective growth and achievement.
Why us?
We are a team of uncomplicated, cosmopolitan and fairly smart people who see change as an opportunity and enjoy helping to shape a future market with great pressure and enthusiasm. If you are fascinated by electric mobility, and you want to be part of an international team, please apply - we are happy to receive your application!
- Competitive Salary & Benefits: Receive an attractive compensation package, flexible working hours, and remote work possibilities.
- Flexible Work-Life Balance: Enjoy the freedom of trust-based working hours, along with flexible and remote work options to harmonize your career with personal life.
- Valuable Industry Experience: Kickstart your career in the E-Mobility industry and be part of the pioneering efforts in high-power charging technology across Europe.
- Diverse & Multicultural Environment: Join a vibrant workplace with colleagues from over 30 nationalities, celebrating diversity every day.