Operations Specialist (f/m/x) - Analysis & Monitoring

Permanent Employment, Full-time, Remote Work from European Country

Your mission

  • Ensuring operation, troubleshooting through the virtual monitoring of our charging network in Europe 
  • Maintain, optimize and further develop our network monitoring and performance management 
  • Proactive support while using our monitoring systems 
  • Reports and evaluation of tickets from our ticket system 
  • Qualification of tickets created and received directly via the ticket system with regards to disruption, urgency, and responsibility 
  • Coordination and implementation of organizational and technical measures to ensure service availability 
  • Solving technical problems in first-level support or classifying inquiries for second-level support 
  • Support commissioning of charging parks and introduction of new releases remotely 
  • Data quality analysis in our IT-Systems and data-center
Your profile

  • Completed education in the field of IT / electrical engineering / telecommunications / and first professional experience alternatively graduated from University/FH 
  • Strong IT User Skills and very good technical understanding 
  • very good team and communication skills 
  • Above-average service orientation and competent appearance 
  • Flexibility in working times due to support needs  
  • Good team spirit – all across Europe 
  • Analytical thinking combined with independent, responsible and structured way of working 
  • Very good English Language skills 
  • Experience with ticketing systems is a plus
  • Start up mentality and strong interest in e-mobility