Operations Specialist EV High Power Charging Network (f,m,x)
Permanent Employment, Full-time, Remote work
Your mission
- You are responsible for the operation of our Europe-wide fast-charging network, ensuring that we minimize the downtime of our fast-charging stations
- Ensuring operation, troubleshooting through the virtual monitoring of our charging network in Europe
- Maintain, optimize and further develop our network monitoring and performance management
- Proactive support while using our monitoring systems
- Reports and evaluation of tickets from our ticket system
- Qualification of tickets created and received directly via the ticket system with regard to disruption, urgency and responsibility
- Coordination and implementation of organizational and technical measures to ensure service availability
- Solving technical problems in first-level support or classifying inquiries for second-level support
- Support of the rollout team in the commissioning of charging parks and introduction of new releases
Your profile
- Completed education in the field of IT / telecommunications automotive / power engineering / commercial or similar and first professional experience, alternatively graduated from University
- Strong IT User Skills and good technical understanding
- very good team and communication skills
- Above-average service orientation and competent appearance
- Flexibility in working times due to support needs (no shift work)
- Good team spirit – all across Europe
- Analytical thinking combined with independent, responsible and structured way of working
- Very good English Language skills, Eastern European and/or Spanish is a plus
- Start up mentality and strong interest in e-mobility
Why us?
We are a team of uncomplicated, cosmopolitan and fairly smart people who see change as an opportunity and enjoy helping to shape a future market with great pressure and enthusiasm. If you are fascinated by electric mobility, and you want to be part of an international team, then apply.