• Operations Specialist EV High Power Charging Network (f,m,x)

    Permanent Employment, Full-time, Germany Munich

    Your mission

    • You are responsible for the operation of our Europe-wide fast-charging network, ensuring that we minimize the downtime of our fast-charging stations
    • Ensuring operation, troubleshooting through the virtual monitoring of our charging network in Europe
    • Maintain, optimize and further develop our network monitoring and performance management
    • Proactive support while using our monitoring systems
    • Reports and evaluation of tickets from our ticket system
    • Qualification of tickets created and received directly via the ticket system with regard to disruption, urgency and responsibility
    • Coordination and implementation of organizational and technical measures to ensure service availability
    • Solving technical problems in first-level support or classifying inquiries for second-level support
    • Support of the rollout team in the commissioning of charging parks and introduction of new releases

    Your profile

    • Completed education in the field of IT / telecommunications / commercial and first professional experience, alternatively graduated from Uni/FH
    • Strong IT User Skills and very good technical understanding
    • very good team and communication skills
    • Above-average service orientation and competent appearance
    • Flexibility in working times due to support needs
    • Good team spirit – all across Europe
    • Analytical thinking combined with independent, responsible and structured way of working
    • Very good German and English Language skills, French and/or Spanish is a plus
    • Start up mentality and strong interest in e-mobility

    Why us?

    We are a team of uncomplicated, cosmopolitan and fairly smart people who see change as an opportunity and enjoy helping to shape a future market with great pressure and enthusiasm. If you are fascinated by electric mobility, and you want to be part of an international team, then apply.